{"id":273,"date":"2018-06-15T08:44:17","date_gmt":"2018-06-15T08:44:17","guid":{"rendered":"https:\/\/dsawebsite.gtacns.com\/?page_id=273"},"modified":"2018-09-24T12:28:47","modified_gmt":"2018-09-24T16:28:47","slug":"complaint-resolution","status":"publish","type":"page","link":"https:\/\/dsawebsite.gtacns.com\/fr\/complaint-resolution\/","title":{"rendered":"R\u00e8glement des plaintes"},"content":{"rendered":"<p>[vc_row el_class=\u00a0\u00bbfirst-row \u00ab\u00a0][vc_column][vc_column_text]<\/p>\n<h2>R\u00e8glement des plaintes<\/h2>\n<p>Bien qu\u2019il soit rare que des consommateurs ou des conseillers de vente ind\u00e9pendants (CVI) d\u00e9posent des plaintes contre des membres de l\u2019AVD ou leurs repr\u00e9sentants, nous sommes \u00e0 votre disposition au cas o\u00f9 vous en auriez besoin de notre aide. Notre processus d\u2019autor\u00e9gulation fait en sorte que les soci\u00e9t\u00e9s membres de l\u2019AVD et leurs conseillers de vente ind\u00e9pendants se conforment \u00e0 notre Code de d\u00e9ontologie par l\u2019interm\u00e9diaire de l\u2019Administrateur du Code (AC).<\/p>\n<p>Si vous pensez qu\u2019une soci\u00e9t\u00e9 membre de l\u2019AVD ou un conseiller de vente ind\u00e9pendant se livre \u00e0 des pratiques commerciales qui, selon vous, sont illicites, ill\u00e9gales ou enfreint notre Code d\u2019\u00e9thique et pratiques commerciales (auquel tous les membres de l\u2019AVD doivent se conformer), nous vous recommandons de suivre les \u00e9tapes suivantes :[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbcls-statistics arrow\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Premi\u00e8re \u00e9tape<\/h3>\n<ul>\n<li>Essayez de r\u00e9soudre le probl\u00e8me directement aupr\u00e8s de la soci\u00e9t\u00e9 ou du conseiller de vente ind\u00e9pendant. Votre plainte doit \u00eatre d\u00e9pos\u00e9e par \u00e9crit et comprendre les \u00e9l\u00e9ments essentiels suivants :\n<ul>\n<li>La date et les d\u00e9tails de l\u2019incident<\/li>\n<li>Les parties en litige<\/li>\n<li>Si possible, identifiez la section sp\u00e9cifique du Code qui, selon vous, a \u00e9t\u00e9 enfreinte<\/li>\n<li>Les efforts que vous avez faits pour r\u00e9soudre le probl\u00e8me<\/li>\n<li>Le co\u00fbt et la quantit\u00e9 du produit, le cas \u00e9ch\u00e9ant (veuillez joindre les re\u00e7us ou autres documents \u00e0 l\u2019appui)<\/li>\n<li>Toutes les communications \u00e0 r\u00e9soudre le probl\u00e8me entre les parties visant<\/li>\n<li>Le statut actuel de la plainte<\/li>\n<li>La r\u00e9solution que vous souhaitez<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text]<\/p>\n<h3>Deuxi\u00e8me \u00e9tape<\/h3>\n<p>Si vous n\u2019\u00eates toujours pas satisfait, communiquez avec l\u2019Administrateur du Code de l\u2019AVD en lui fournissant une description \u00e9crite de votre plainte. L\u2019Administrateur du Code agit ind\u00e9pendamment et toutes les soci\u00e9t\u00e9s membres ont consenti \u00e0 accepter ses d\u00e9cisions. L\u2019Administrateur du Code n\u2019a pas de lien avec les soci\u00e9t\u00e9s membres et le personnel de l\u2019Association. Vous pouvez ainsi communiquer directement avec ce dernier \u00e0 l\u2019adresse suivante(indiquez \u00ab\u2009CONFIDENTIEL\u2009\u00bb sur l\u2019enveloppe) :<\/p>\n<div class=\"cls-grey\">DSA Code Administrator<br \/>\nc\/o Direct Sellers Association of Canada,<br \/>\n180 Attwell Drive, Suite #250,<br \/>\nToronto, Ontario M9W 6A9<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p> ","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=\u00a0\u00bbfirst-row \u00ab\u00a0][vc_column][vc_column_text] R\u00e8glement des plaintes Bien qu\u2019il soit rare que des consommateurs ou des conseillers de vente ind\u00e9pendants (CVI) d\u00e9posent des plaintes contre des membres de l\u2019AVD ou leurs repr\u00e9sentants, nous sommes \u00e0 votre disposition au cas o\u00f9 vous en auriez besoin de notre aide. Notre processus d\u2019autor\u00e9gulation fait en sorte que les soci\u00e9t\u00e9s [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link button\" href=\"https:\/\/dsawebsite.gtacns.com\/fr\/complaint-resolution\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":2225,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/fullwidthpage.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-273","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"R\u00e8glement des plaintes Bien qu\u2019il soit rare que des consommateurs ou des conseillers de vente ind\u00e9pendants (CVI) d\u00e9posent des plaintes contre des membres de l\u2019AVD ou leurs repr\u00e9sentants, nous sommes \u00e0 votre disposition au cas o\u00f9 vous en auriez besoin de notre aide. 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